FAQ

For any other questions,feel free to contact us!

How can I book my room and when should I pay?
At the time of reservation it will be necessary to pay a deposit by bank transfer or sending the details of your credit card as a guarantee to us.

Upon your arrival the payment of the stay and the tourist tax required by the Municipality of Florence (€ 3,00 per person per night) will be completed.
Do you accept credit cards?
We accept payment by Visa and Mastercard credit cards.

We reserve the right to temporarily hold an amount prior to your arrival.
What are the check-in and check-out times?
Check-in is 2am - 6pm.

Check out: mandatory, no later than 10:00 am. Otherwise, a late check-out penalty will be applied. The amount is equal to 1 night rate.

All Special Requests (late check-in, late check-out, luggage storage, etc.) have to be confirmed by the property. All Special Requests are subject to availability and additional charges may apply.
Can I check-in after 06:00pm?
Since there is not a 24h reception, a late check-in is subjected to an extra charge as follows:
EUR 10,00 for arrivals no later than 7:00pm
EUR 20,00 no later than 8:00pm
EUR 40,00 no later than 9:00pm
For expected arrivals after 9pm please contact us.
NO-SHOW will be strictly applyed after 11:59pm of the expected arrival day.
What does the room rate include?
The room rate includes the overnight stay of the guests who occupy it, breakfast, use of Wi-Fi and all the services shown in the "service" page of our site.

The tourist tax, equal to Euro 3,00, is not included and you have to pay it in cash at your arrival.
Click here to read the Municipal Regulation
Is breakfast included in the room rate?
Of course! Upon your arrival we will give to you coupons valid for free breakfast in a typical cafè a few steps from our guesthouse.
Is Wi-Fi connection free?
Yes, there is no charge. You will find in your room the password to access the secure connection.
Are pets allowed?
No, pets are not allowed, neither in the rooms nor in the common areas.
Is it possible to smoke in the rooms?
Smoking is prohibited in the entire guesthouse.
Is there an additional charge for children?
Children are welcome! Children up to three years stay free, sleeping in a double bed with their parents
Can I leave my luggage after the check-out?
Yes you can. A surcharge is applied.
Where can I park my car?
The guesthouse is located in a pedestrian area, so we made an agreement with a private garage. Please contact us for more info.
What about cancelling a reservation
The guest can cancel free of charge until 7 days before arrival. The guest will be charged the total price if they cancel in the 7 days before arrival. If the guest doesn’t show up they will be charged the total price.
The same policy will be applied in case of NO SHOW.

If the reservation was made with the "prepayment" formula the amount of the entire stay will be charged to the credit card provided.

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